Privacy Policy

Last updated: 6 September 2026

1. Who we are

ARC Inspections Ltd ("ARC Inspections", "we", "us" or "our") provides electrical inspection, testing, installation, maintenance and repair services.

For the purposes of UK data protection law, ARC Inspections Ltd is the controller of the personal information described in this policy.

Company name:** ARC Inspections Ltd
Company number:** 15235959
Email:** info@arcinspections.co.uk
Telephone:** 07454 117275
Website:** https://www.arcinspections.co.uk

If you have any questions about this policy or how we use your personal information, please contact us using the details above.

2. Personal information we collect

Depending on how you contact us and the services you request, we may collect:

your name
your email address and telephone number
your home, business or property address, area or postcode
your company or agency name and the areas or properties you manage
details about the electrical work, inspection or other service you require
photographs and documents you upload or send to us, including photographs of consumer units, electrical installations or property areas
information contained in enquiries, quotations, appointments and communications with us
access and tenant-contact information where this is necessary to arrange work
job records, electrical certificates, reports, invoices and payment records; and
limited technical information collected through our website, such as cookie identifiers, device information, IP address and website-usage information, where applicable.

Please do not send us unnecessary personal information or include people in uploaded photographs unless this is relevant to your enquiry.

3. How we collect information

We may collect personal information:

directly from you through our website forms, email, telephone, text message or other communications;
from a landlord, letting agent, property manager, employer or other person instructing us to attend a property;
while providing services at a property;
through electrical certificates, reports, quotations and invoices and automatically through cookies and similar website technologies, where applicable.

Where a landlord, agent or property manager gives us a tenant's contact or access information, we use it only as reasonably necessary to arrange and complete the requested work and related communications.

4. How and why we use personal information

We use personal information to:

respond to enquiries and prepare quotations;
assess the requested work and arrange appointments;
communicate with customers, landlords, agents, property managers, tenants and site contacts;
carry out electrical inspections, testing, installations, repairs and maintenance;
prepare and issue electrical certificates, reports and remedial recommendations;
manage jobs, customer service, payments, invoices and accounting records;
operate, maintain and protect our website and business systems;
establish, exercise or defend legal claims and deal with complaints; and
send marketing communications where the law permits and, where required, you have chosen to receive them.

5. Our lawful bases

UK data protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we rely on:

- **Contract:** where processing is necessary to take steps at your request before entering into a contract, provide the services you have requested or manage our agreement with you.
- **Legal obligation:** where we must keep or use information to comply with tax, accounting, safety or other legal requirements.
- **Legitimate interests:** where it is reasonably necessary to operate and protect our business, respond to ordinary enquiries, maintain appropriate job records, prevent fraud, manage complaints or establish and defend legal claims, provided those interests are not overridden by your rights and interests.
- **Consent:** where consent is required, for example for certain non-essential cookies or optional electronic marketing. You can withdraw consent at any time.

6. Website forms and Wix

Our website is built and hosted using Wix. When you submit one of our website forms, the information is stored in our Wix Forms and Submissions dashboard. Wix also sends or enables a notification containing the submission information to be forwarded to our business email account.

Wix processes this information on our behalf as a service provider. Wix may store or process information through infrastructure located in the United Kingdom, European Economic Area and other countries. Further information about Wix's handling of personal information and international transfers is available in Wix's Privacy Policy and Data Processing Agreement.

We remain responsible for deciding what information our forms collect and how ARC Inspections uses that information.

7. Who we share information with

We may share personal information, where reasonably necessary, with:

Wix, which hosts our website and stores website-form submissions;
our business email provider;
providers of accounting, invoicing, payment, document-storage and electrical-certification services that we use;
trusted employees, contractors or subcontractors who need relevant information to carry out or arrange the requested work;
professional advisers, including accountants, insurers and legal advisers; and
regulators, courts, law-enforcement bodies, HM Revenue & Customs or other public authorities where disclosure is required or permitted by law.

We do not sell personal information. We require service providers acting on our behalf to handle information appropriately and only for the relevant service.

8. International transfers

Some providers we use, including Wix and potentially our email or other technology providers, may store or process information outside the United Kingdom. Where UK data protection law requires it, we use providers that rely on an adequacy decision or appropriate contractual and organisational safeguards for those transfers.

You can contact us if you would like further information about the safeguards relevant to your information.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, insurance and record-keeping requirements.

We generally apply the following retention periods:

enquiries that do not become jobs: up to 24 months after our last communication;
customer, job, quotation, invoice, payment, certificate and report records: generally up to six years after the end of the relevant financial year or completion of the work;
information required for an unresolved complaint, insurance matter or legal claim: until the matter is resolved and any relevant limitation period has expired; and
optional marketing information: until you unsubscribe, withdraw consent or we determine that the information is no longer required.

Copies may be held in both Wix and our business email account. We review and delete or anonymise information when it is no longer required, subject to any legal or operational need to retain it.

10. How we protect information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. These measures include restricting access to those who need the information, using appropriately secured accounts and devices, and selecting established service providers.

No internet transmission or electronic storage system can be guaranteed to be completely secure. If you believe that information you have provided to us may have been compromised, please contact us promptly.

11. Your data-protection rights

Depending on the circumstances, you may have the right to:

ask for access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information;
ask us to restrict how we use your information;
object to particular uses of your information, including direct marketing;
receive certain information in a portable format;
withdraw consent where we rely on consent; and
complain about how we use your information.

These rights are not absolute and may be subject to legal exceptions. We may need to confirm your identity before responding to a request. We do not normally charge a fee for exercising these rights.

To make a request, email **info@arcinspections.co.uk**.

12. Complaints

Please contact us first if you have a concern about how we use your information. We will acknowledge and consider data-protection complaints and will explain the outcome of our review.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator:

**Website:** https://ico.org.uk/make-a-complaint/
**Telephone:** 0303 123 1113

13. Cookies and analytics

Our Wix website may use cookies and similar technologies that are necessary for security and core website functions. It may also use optional analytics, preference or marketing technologies, depending on the features and integrations enabled on the website.

Where consent is required, optional technologies will be controlled through our cookie banner and will not be used unless you make the relevant choice. You can change or withdraw your cookie choices through the website's cookie settings. You can also control cookies through your browser settings, although blocking essential cookies may affect how the website works.

For more information about the particular cookies in use, please see the cookie information presented through our website's cookie banner or cookie settings.

14. Other websites

Our website may contain links to websites operated by other organisations. Their privacy practices are governed by their own policies, and we are not responsible for how they use personal information.

15. Changes to this policy

We may update this policy when our services, website tools or legal obligations change. The latest version will be published on this page with its updated date.